FAQ's
How can I keep my candles looking their best?
Candles may discolor or fade when they are exposed to intense light for extended periods as well if stored in warm or humid areas. We do not recommend displaying your candles for long periods in direct sunlight, fluorescent lighting or other strong illumination. Wax will soften in temperatures over 80 degrees Fahrenheit. Store your candles in a cool, dry place if they will be stored for an extended period of time.
Do I really need to trim the wick?
For the most part yes, but of course it depends. You should trim the wick when it needs trimmed. If you see a carbon mushroom on top the wick, it definitely should be trimmed, or if the wick seems very long. When trimming, you really should trim the wick to 1/4" before lighting your candle. Or, at any point your flame is getting too large, and you are seeing smoke or suit, simply extinguish the flame, trim and re-light.
If you do not keep your wick trimmed, problems can occur. Wicks of all candles can "mushroom" at the top which can lead to excessive flickering, smoke, and/or soot. Keeping your wick trimmed also makes your candle safer and last longer. Additionally, it can prevent your wick from curling back into the wax.
My candle is leaving lots of wax on the sides of the container after burning it. Why?
A little "hang-up" is normal especially towards the top and middle of the candle. It typically will catch up. But small amounts of hang up or film is completely normal. An excessive amount (Over 1/4") and in extreme cases of burning a hole down the middle (tunneling) can occur for a number of reasons.
We use premium ingredients and all our recipes including wax, fragrance, and wicks have been extensively tested together. That doesn't necessarily 100% prevent this issue from occurring but it drastically reduces its chances.
Why do I sometimes get small puffs of smoke coming from my wick and flame?
This can happen for a couple of reasons. First, make sure to keep your wick trimmed properly as mentioned above. Secondly, constant or random drafts can cause puffs of smoke as well. For example, if your candle is next to a window, door, vent, etc. the drafts will interfere with the flame causing it to dance around and produce smoke. Also, if your candle is located in a place where people frequently walk right past it, this can cause puffs of smoke as well. Unless its constant, its nothing to be too worried about.
There is a mushroom bloom head on my wick after burning. What is it?
A carbon buildup, otherwise known as a "mushroom" can happen with any kind of wick and wax. It is most common in highly fragranced candles as the fragrance oil travels up the wick while it burns. It is completely normal; however, it needs to be removed by trimming the wick before relighting as mentioned above.
In a way, the mushroom head is a nice reminder that, "hey, I need to trim my wick". (Please remember to give the candle plenty of time to cool and harden before attempting to trim the wick as you do not want wick debris falling into the wax.
How can I avoid making the candle smoke when I extinguish the flame?
There are a couple of ways to do this. It's important to note that you should try to AVOID BLOWING OUT THE FLAME as much as possible as this causes excessive smoke. It is also dangerous because you may blow the melted wax out inadvertently as well.
The proper way is a wick snuffer, as it's a smokeless way to kill the flame.
Why do most candles say to discontinue using the candle when a half inch of wax remains in the bottom?
This is purely a safety issue and any candle maker or retailer will recommend this. Glass gets hot on the bottom as the wick nears the base. It can cause cracking, breaking, or damage underneath the glass. We also recommend burning all candles on heat resistant surfaces.
Due to the risk involved when ordering candles during hot months, we cannot be held liable for melted candles and other wax products.
We offer the following tips to avoid problems:
* Because deliveries to your home will be left on front porch (a bad thing during hot days), we suggest having them delivered to a place you know someone will be present. Other than your home if someone is there, possibly a friend or family member's house, or even your place of employment if allowed.
* If you are expecting a shipment to your home, try to plan to have someone there or at the very least, attempt to get the package inside to cool place as soon as possible so it's not sitting in the heat too long
Do you ship to PO boxes?
Yes, we can ship to PO boxes. As long your PO box has room and accepts the delivery, it is usually not a problem on our end. However, it may limit your/our choices for shipping services.